🚀We are looking for a driven Customer Service Representative to join our client’s Athens team and help elevate customer satisfaction for a leading retail client. In this role, you will handle inbound customer inquiries, deliver accurate and complete responses, and occasionally promote additional products or services while working closely with the customer support team to enhance the customer experience. If you’re fluent in English (C1 level), experienced—or eager to grow—in customer service, tech-savvy, and adaptable to overnight shifts, this is an exciting opportunity to make an impact in a dynamic, inclusive environment.

Location: Athens, Greece (On-site)

Key Responsibilities:

• Handle inbound customer inquiries for a leading retail client, ensuring a professional and customer-focused experience
• Deliver accurate and complete information by utilizing appropriate tools, resources, and established procedures
• Occasionally promote additional products or services to existing customers based on their needs and interests

Qualifications and Skills:

• Fluent/Native in English (C1 level), with strong proficiency in both written and spoken communication.
• Prior experience in customer service is preferred
• High school diploma or equivalent educational background
• Competence in navigating computer systems and commonly used software applications
• Demonstrates professionalism, a positive attitude, and a willingness to learn and adapt to new processes
• Availability to work consistent overnight shifts

What we offer

• Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
• Flexible work shifts designed to support work-life balance
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• Generous annual leave allowance (up to 25 days per year)

Our Core values at TheHRchapter
✔️ Transparency: We believe in transparent and smooth recruitment processes. You will get feedback from us.

✔️ Candidate experience: Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.

✔️ Talented pool: We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.

✔️ Diversity and inclusion: There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.