You will be part of a team supporting different lines of products. You will together with your colleagues provide reactive phone, email and chat support services with emphasis on troubleshooting and efficient issue resolution to our small and medium businesses clients. Relocation support available!

Key Qualifications:

Languages: Native/fluent Dutch and English (C1-C2 level)

Citizenship/Work Permit: Holder of EU citizenship or valid residence/work permit for Portugal. 

Experience: 1–3 years in customer support, helpdesk, or call center environment (preferred)

Tech Skills: Comfortable using CRM systems (e.g., Zendesk, Salesforce), MS Office, live chat tools

Availability: Willing to work in rotating shifts, including weekends and holidays if required.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in Dutch and English

Resolve product/service questions, billing issues, and technical concerns

Escalate complex issues to the appropriate internal departments

Keep accurate records of customer interactions and transactions

Maintain a high level of professionalism and customer satisfaction