As a Customer Support / Technical Support Agent, you will be the primary point of contact for German/Italian-speaking customers, providing them with outstanding service and technical assistance. Your expertise will help resolve issues, answer inquiries, and ensure a seamless experience for our users.

Key Responsibilities:

• Provide exceptional customer support via email, phone, and chat in Italian or German.
• Troubleshoot technical issues and offer timely solutions.
• Assist customers with product inquiries and ensure satisfaction.
• Document customer interactions and manage support tickets effectively.
• Collaborate with internal teams to improve services and address feedback.
• Stay updated on product knowledge and company policies.
• Participate in training sessions and ongoing development programs.

Requirements:

• EU passport or valid work permit (not sponsorhip available for this position).
• Language Proficiency: German or Italian(C2 level) and English (B2-C1 level).
• Previous experience in customer service, technical support, or related fields is preferred.
• Junior candidates with 6 months to 3 years of experience are welcome.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Excellent communication skills, both verbal and written.

What We Offer:

• Competitive salary and monthly bonus.
• Relocation Assistance: Flight tickets and accommodation provided, depending on the project.
• Free health insurance with comprehensive coverage.
• Clear career growth pathways and development opportunities.
• A vibrant lifestyle in sunny cities rich in culture and high quality of life.
• Flexible relocation options—move within 1 week or up to 2 months, at your convenience!